If shoes come into disrepair during the warranty period, you are under 18 articles of the law "On Protection of Consumers' Rights shall be entitled to require the seller to replace the goods of the same brand or a product of another brand, with appropriate recalculation is done for money. You can also request free elimination of product defects, reduction of the purchase price or refund the amount paid for the goods.
If the shoes fell apart after the end of the warranty period, do not rush to throw it. Open the article 19 of the Law "On Protection of Consumers' Rights, which states: if the defects in the goods were found after the end of the warranty period set by the seller, but the date of purchase was not more than two years, you have the right to require the seller to meet all of these requirements. But before that you need to contact an independent examination and to prove that spoiled shoes are not your fault.
Very often, customers do not return the defective shoes in the store, because they have lost the check, but to no avail. In this case, the law tells us that the lack of cash or marketable check, is not grounds for refusal to comply with the requirements of the consumer.
In order to properly return the poor quality shoes, you need to contact the seller with the claim that is made in free writing and be sure to duplicate. One copy you hand the seller. In the second, which is you, the seller must mark the box that was your claim. If the seller refuses to accept the claim, it can be mailed by registered post with acknowledgment of receipt or any courier service.
The seller is obliged to accept your claim. In the contentious issues is examined by the seller. If the shoe is damaged by your fault, you pay the cost of the examination. If you do not agree, you have the right to conduct a second examination by an independent expert, and then go to court.