For the successful execution of the procedures refund or exchange should be aware of conditions. It concerns the requirements for the buyer as to the timing and appearance of the returned items. First of all, it is worth noting that the return or exchange an item can be in two weeks, not counting the day of purchase. Also, this applies to items purchased on credit.
During the return procedure is compulsory identity document. Acquisition of goods must be fully preserved. Packing in the box is not included. There should not be any traces of use of this product, or refund process would be impossible. Should save the cash and receipts. Of course, the absence of these documents does not constitute grounds for refusal to return, according to the law "On Protection of Consumer Rights". However, the fact it is in the purchase of this trade organization must prove. In the event that checks are not available, you can require satisfaction of the claim in court with the assistance of witnesses.
To return a purchased item, you must contact a sales organization to the person in charge, which is engaged in the exchange and return of goods. In various organizations, this may be an expert, claims manager, administrator, quality manager, etc. Persons holding these positions are usually legally trained. For registration procedures for refund must write a statement. It should be remembered that the buyer is not required to articulate a valid reason for rejecting the goods. Cash returned Trade Organization within three days.
There are several categories of goods, returns and exchanges where possible. It medicines, personal hygiene items, household chemicals, underwear, hosiery, perfumes and cosmetics. Also non-refundable weapons and ammunition. Can not be returned or exchanged animals. Plants, books, albums, booklets, brochures, calendars, and cards also do not take back to trade organizations.